Refund policy

These General Terms and Conditions of Sale are those of MON SELLIER Ltd, having its registered office at Preston on Stour, Stratford upon Avon CV378NG – England, registered with the Companies House and Companies Registry under number 12615836. Its phone number is as follows: + 44 (0) 737 695 8636.

The purchase of any Products offered on the website (hereafter known as the “Site”) is subject to these terms and conditions of sale for the Site ("Terms and Conditions of Sale"). MON SELLIER Products are exclusively intended to be sold to end consumers, natural persons or corporations, with the exclusion of all resellers or intermediaries acting on behalf of resellers. Consequently, the customer affirms that it is acting as the end consumer and does not intend to resell the Hermès Products for commercial purposes.
MON SELLIER may update these Terms and Conditions of Sale at any time. You can view the applicable version of the Terms and Conditions of Sale at any time at The Terms and Conditions of Sale applicable at the time of entering into the contract of sale are those which are binding on you.

In addition, for each purchase of Products on the Site, you will be requested to confirm your acceptance of the current Terms and Conditions of Sale applicable at the date of your order. The said terms and conditions may be viewed prior to and at the moment when you are prompted to confirm that you accept them. To indicate your acceptance, you will need to check the box “I have read and accept the General Terms and Conditions of Sale and Use of the MON SELLIER website, as well as the Privacy Policy."

The prices of the Products are in GBP, inclusive of taxes. Except in the cases of reimbursement issued within the context of exercising the right of withdrawal or due to lack of conformity and hidden defects, MON SELLIER will not reimburse the VAT applied on the purchases made on the Site (even in the event where the buyer, after receipt of the Products, re-exports them to a country located outside the European Union).
MON SELLIER reserves the rights to amend the prices of the Products on the Site at any time and without any prior notice. Products are invoiced on the basis of a price list posted on the Site at the time of your order, subject to the availability of the Products ordered at this time.
All orders are payable in GBP and must be paid for immediately at the time of ordering. If any of the ordered Products are unavailable, only the price and the shipping costs of the available Products will be charged.


MON SELLIER will deliver a Product to you that is consistent with the sales contract and free from any defects upon delivery of said Product, in that the Product will be as described, fit for purpose, of satisfactory quality. If the Product does not comply with these requirements you have certain legal rights: in accordance with applicable consumer law, during the expected lifespan of the Product, you are entitled to the following: up to 30 days after delivery, if the Product is faulty you can get a full refund; and up to 6 months after delivery, if the Product is faulty and it can't be repaired or replaced by us, then you can get a full refund in most cases and up to 6 years after delivery if the Product does not last a reasonable length of time you may be entitled to some money back.

Refund are applicable only for tack, used saddles and demo saddles. There will be no refund on bespoke saddles.

This is a summary of your key consumer rights] [and for detailed information about the applicable law you should contact Citizens advice ( or phone 03454 040506) or another legal or consumer affairs adviser.


It will enable us to process returns more efficiently if, when exercising your right of withdrawal, Products are returned in their original packaging (the blue barrel or the delivery box), together with their purchase invoice or a copy in the case of a partial return. You are responsible for any reduced value of the Product resulting from handling by you beyond what is necessary to establish the nature, characteristics and functioning of the item i.e. handling it only as you would in a retail store. We may make a deduction from the refund below for loss in value to the Product if that loss is the result of unnecessary handling by you.

Returning a product for exchange or refund is free of charge. In order to do this, you must return the Products to us via our carrier, within a maximum of thirty (30) days of your notification of withdrawal, by using our system of pre-paid return labels.

Return address:

Mon Sellier
Return service
Preston on Stour
Stratford upon Avon

In this case, we advise you to take out the insurance offered by your carrier. MON SELLIER will not be liable if any Product you wish to return to the Site is lost, sent to the wrong address or delivered late insofar as you must bear the risks of the shipment method you have chosen and initiated.

MON SELLIER undertakes to reimburse you the standard shipping costs including parcel tracking. To avail of this please enclose with your return package the delivery invoice stating the parcel tracking number.

In the event of an exchange, the standard shipping costs for the first shipment will be refunded and you will be charged for the costs of the second shipment on the basis of the shipping method selected.
Under no circumstances will it be possible to grant you an electronic credit note for use on the Mon Sellier website, nor will the Site issue any store credit.

We do not currently offer the option of exchange or refund via the Site for Products purchased through a Mon Sellier sales representative.


When requesting an exchange, please indicate in the allocated field the Product(s) you wish to receive in exchange for your order.
Should you wish that the chosen product(s) be held for you, please contact our customer service / office.

If the amount of the Product(s) selected in replacement is greater than the amount of the Product(s) returned, you will have to pay the price difference in accordance with these Terms and Conditions of Sale.

If the amount of the Product(s) selected in replacement is less than the amount of the Product(s) returned, MON SELLIER will refund the price difference (as a reminder regarding gifts, only the customer having purchased the gift may ask for a refund and have his/her bank account recredited) in accordance with these Terms and Conditions of Sale.

If you ask for an exchange of Products, the shipping costs for the first shipment will be refunded, but you will be charged for the costs of the second shipment on the basis of the shipping method selected.

Please note that the product(s) will be exchanged within seventy-two (72) working hours of receipt.


If a refund has been requested, the product(s) will be refunded within seventy-two (72) working hours of receipt of the returned good, or fourteen (14) days after the day you provide evidence that you have returned the product(s). You will be sent a confirmation email. The refund, including the delivery costs of the initial order, shall be issued via the same payment method used for the order and in the same currency used by the client when paying for the order. 

Please note that your bank may take up to ten (10) business days to issue a refund to your card, depending on processing times. This may vary among card issuers; we have no control over this process or the corresponding processing times. In any event, you will not incur any fees as a result of the reimbursement but we may withhold the refund until we have received the item back or you have supplied evidence of having sent back the item, whichever is the earliest

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


An after-sales service is provided for any product that is technically repairable. For any repairs, please contact our customer service.
MON SELLIER cannot guarantee a period of availability for spare parts required for the use of Products. Nevertheless, MON SELLIER will do its utmost to satisfy its Customers in the event that one or more parts is requested.


Under no circumstances may MON SELLIER be held liable for any damage not resulting from a failure on the part of MON SELLIER to comply with one of its obligations.

  • Call Us: +44(737) 695-8636